John Reilly provided Management and Organizational Consulting Assistance to the Assistant General Manager for Infrastructure for the Atlanta’s Rapid Transit System(MARTA). Services included identification and evaluation of organizational options, facilitation of issue and organizational work-out groups and development of implementation options.
The need for organizational change resulted from the integration of the transit development division (new construction) with the systems and infrastructure maintenance division.
The approach used a base / fundamental approach, incorporating the needs of the different work groups, with worksessions directed to better understanding of the key issues and viable options. Previously, organizational changes were frequently directed “top-down” – while this may be necessary at times, it has the drawback of not fully engaging staff with complete “buy-in” to the resulting changes.